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In an increasingly competitive market, your eye care practice needs the right technology to provide the best patient care and customer service.

My Vision Express is the software solution to manage your practice and maximize the efficiency of your patient encounters. It effectively achieves this through the optimization of your appointment schedules, exam encounters, sales orders, and insurance billing.

Gain Insight 2015

Gain Insight 2015

Gain Insight: Fall 2015

Gain Insight with My Vision Express®

Gain Insight 2015, part of the My Vision Express Seminar series, returns for a fall session. Make sure you save the date for our upcoming two-day seminar by signing up below.

Attendees will learn how to optimize the My Vision Express practice management and electronic health record (EHR) software in two all-day seminars focused on features critical to the success of your practice.

Sign up for email updates with the full schedule, curriculum tracks, early bird discounts, pricing, accommodation information, and more.

Notice of Privacy Practices

HIPAA Notice of Privacy Practices

Effective Date: February 12, 2015


If you have any questions about this notice, please contact: .


We are required by law to:

  • Maintain the privacy of protected health information.
  • Notify you of any breaches involving your Protected Health Information.
  • Give you this notice of our legal duties and privacy practices regarding health information about you.


Except for the purposes described below, we will use and disclose Protected Health Information only with your written permission. You may revoke such permission at any time by writing to our Designated Compliance Officer. We will only use and disclose your Protected Health Information without your authorization when necessary for:

  • Treatment. We may use and disclose Protected Health Information for your treatment and to provide you with treatment-related health care services.
  • Payment. We may use and disclose Protected Health Information so that we or others may bill and receive payment from you, an insurance company or a third party for the treatment and services you received.
  • Health Care Operations. We may use and disclose Protected Health Information for health care operations purposes. We also may share information with other entities that have a relationship with you (for example, your health plan) for their health care operation activities.
  • As Required by Law. We will disclose Protected Health Information when required to do so by international, federal, state or local law.
  • To Avert a Serious Threat to Health or Safety. We may use and disclose Protected Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
  • Business Associates. We may disclose Protected Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. We will only disclose your Protected Health Information to Business Associates who have agreed in writing to maintain the privacy of Protected Health Information as required by law.
  • Public Health Risks. We may disclose Protected Health Information for public health activities. These activities generally include disclosures to prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
  • Health Oversight Activities. We may disclose Protected Health Information to a health oversight agency for activities authorized by law.
  • Data Breach Notification Purposes. We may use or disclose your Protected Health Information to provide legally required notices of unauthorized access to or disclosure of your health information.
  • Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, we may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
  • Law Enforcement. We may release Protected Health Information if asked by a law enforcement official if the information is: (1) in response to a court order, subpoena, warrant, summons or similar process; (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person; (3) about the victim of a crime even if, under certain very limited circumstances, we are unable to obtain the person’s agreement; (4) about a death we believe may be the result of criminal conduct; (5) about criminal conduct on our premises; and (6) in an emergency to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.


Individuals Involved in Your Care or Payment for Your Care. We may disclose your Protected Health Information to a member of your family, a relative, a close friend or any other person you identify, that directly relates to that person’s involvement in your health care, if the information is relevant to their involvement and you have agreed or had an opportunity to object.


The following uses and disclosures of your Protected Health Information will be made only with your written authorization:

  1. Uses and disclosures of Protected Health Information for marketing purposes; and
  2. Disclosures that constitute a sale of your Protected Health Information.

Other uses and disclosures of Protected Health Information not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you do give us an authorization, you may revoke it at any time by submitting a written revocation to our Privacy Officer and we will no longer disclose Protected Health Information under the authorization. But disclosure that we made in reliance on your authorization before you revoked it will not be affected by the revocation.


You have the following rights regarding Health Information we have about you:

  • Right to Inspect and Copy. You have a right to inspect and copy Health Information that may be used to make decisions about your care or payment for your care.
  • Right to an Electronic Copy of Electronic Medical Records. If your Protected Health Information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity.
  • Right to Get Notice of a Breach. You have the right to be notified upon a breach of any of your unsecured Protected Health Information.
  • Right to Amend. If you feel that Protected Health Information we have is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for our office.
  • Right to an Accounting of Disclosures. You have the right to request a list of certain disclosures we made of Protected Health Information for purposes other than treatment, payment and health care operations or for which you provided written authorization.
  • Right to Request Restrictions. You have the right to request a restriction or limitation on the Protected Health Information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the Protected Health Information we disclose to someone involved in your care or the payment for your care, like a family member or friend. We are not required to agree to your request.
  • Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. To request confidential communications, you must make your request, in writing, to ISLLC. Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests.
  • Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice at the Business Associate's website, www.MyVisionExpress.com.


We reserve the right to change this notice and make the new notice apply to Protected Health Information we already have as well as any information we receive in the future. We will post a copy of our current notice at our office. The notice will contain the effective date on the first page, in the top right-hand corner.


If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. To file a complaint with our office, contact . All complaints must be made in writing. You will not be penalized for filing a complaint.

Last Updated: July 22, 2015


Telecare, from Karlsrüd Contact Center Solutions, is a simple "boutique" contact center service for support, created for the optical industry. Telecare makes reminder, recall, and re-activation calls to your patients. Telecare seamlessly makes those calls on the behalf of your practice and schedules directly into the practice management software of My Vision Express.

In addition to outbound calls, Telecare is also able to take calls and cover your telephones when your practice needs it the most.

By taking just three minutes a day (per patient) longer to complete tests, procedures, documents, or engage in conversation can amount to 90 minutes of "lost" staff time per day. All told, that is one full time person by month's end. Telecare is structured and built to make or take those calls and to be there when your practice needs them and to be turned off when you don't. It's really that simple.

Website: k-calls.com | Online Contact Form: k-calls.com/contact-us | Toll-Free: 1-877-704-1627

CLX System: Free Trial of My Vision Express

Are You In The Market?

Learn first hand how CLX System integrates with My Vision Express through a free, no risk trial of our software.

CLX System and My Vision Express
My Vision Express® is a full-featured practice management and certified electronic health records (EHR) software solution created specifically for optometrists, ophthalmologists, opticians, and eye care professionals. We offer practices like yours:

To learn more about how the My Vision Express integration with CLX System can streamline your contact lens ordering, please complete the form below for a free trial of our software, or or call us toll-free at 1-877-822-7455.

User Group Meeting

Vision Expo East 2015 User Group Meeting

Space is limited, so be sure to register now as seating is available on a first come, first served basis for this free meeting.


During the meeting, you'll be able to meet and speak with fellow My Vision Express users and members of our executive team, as well as:

  • Preview software enhancements.
  • Learn about new features.
  • Meet featured partners.
  • Receive an in-depth look at one of our latest additions, the Patient Communications module.
  • Get hints and tips and tricks on how to optimize My Vision Express for your practice.
  • Take part in an informal question-and-answer session with the My Vision Express team.

Meeting Information

User Group Meeting Location
Thursday, March 19, 2015
1:00 PM to 5:00 PM EST
Javits Center, New York, Room 1E03


Please note that as the event date has passed, the registration is now closed.



Hereford EyeCare Associates

Monkton, MD
"On behalf of Hereford EyeCare Associations, I extend our sincere appreciation for the part Mr. Scott Preztak played in making our transition from antiquated ways to the current century of My Vision Express. Scott has availed himself to our staff with any and all of the questions or problems that we have experienced. It was with great hesitation for this small office to change the procedures and ways we operate. Scott has quieted our nervousness with his expert knowledge of My Vision Express. This professional level of support has enabled us to navigate the tricky waters of this program.

It is with pleasure to express our sincere thanks for Scott Pretzak's level of excellence. We look forward to mastering My Vision Express and await the day it makes our workflow more efficient."

Holly del Pino

True Vision Optical

Miramar, FL
"As a local business owner I understand how frustrating could be to achieve a good customer service and the dealing with multiple customers, clients or subscribers when receiving complaints or even bad news. This is why I am taking of my time to recognize when someone has excelled my expectations. I wholeheartedly appreciate the outstanding service and dedication received by one of your employees when resolving a ticket for us.

During the troubleshooting process, Ms. Gloria Marquez provided exceptional support and dedication to our electronic claim filing with Eyefinity® clearinghouse. Her positive attitude and optimism have demonstrated a top notch desire in achieving a superior, enjoyable and more productive quality of service. Her dedication, motivation and emphasis on details have helped our business not only to solve a one problem but also as a training example to better understand how discipline, dedication and perseverance are key factors in order to accomplish a goal.

Her ability and top notch attitude could easily facilitate complex cases and/or any endeavor she decides to undertake in the near future. Therefore, I have to emphasize again that she undoubtedly would meet any expected high standards. Lastly, she was able to communicate well while interacting through any possible mean. She also gave an excellent use of all her available tools at the time of service while keeping a very positive attitude at all times.

As a former Military Officer Veteran, doctor and also your customer, I have to say again that it was an honor to interact with Ms. Marquez after recognizing her abilities and high standards demonstrated during her support."

Dr. Arnaldo M. Martinez

Rose Optical

Godfrey, Illinois
"Rose Optical is located in the small town of Godfrey, Illinois and we've been providing eye care services for the past 23 years to our community. We were founded by Kevin Mangrum, Mark Ferguson, OD, and Jacob Toutloian. Through the years frame styles have changed countless times, lens add-ons have improved dramatically and contact lens materials too. Technology has continued to improve and even though it sometimes can be frustrating, it's definitely helped our practice. It has caused us to change many aspects of our practice, but it's also responsible for helping us sustain our practice growth. If you're looking for a great practice management system or a better way to manage your contact lenses, you've got to call them."

Michelle King

Pearle Vision

Norfolk, VA

"If 5 is the best, I give this program a 5! We have been using My Vision Express for over four years now and this program is by far the best. It saves me a lot of time with my customers and it very easy for the employees to use. Of the few times we've had to call tech support, we get to speak to a person that knows the system! I have been recommending this system ever since we've purchased it."

Leanne Perry, ABOC

AccuVision Optometry

Livermore, CA
"This is a great program that offers a lot of features. It was easy to learn and navigate through the different options. I love the features and the interface. I've been using My Vision Express for one year and it's proven to be one of my best purchases yet. The support staff is also exceptional and make this great software even better."

John Michelsen, OD

The Eyeglass Shoppe

Honolulu, HI
"What a fantastic program! I have an independent optical store and tried other [point-of-sale] POS programs and none come close to My Vision Express in ease of use and support. We have been using My Vision Express for over five years and the program has saved my staff countless hours in inventory management and eyeglass sales help."

Tony Miller, RDO

North Country Optical

Plattsburgh, NY
"My optometry practice is 34 years old. Our office has been using My Vision Express since September 2010. We had a full day of on-site support training to get started. The transition to this new office management software went exceptionally well. The software is very user friendly. I especially appreciate the support that is offered with the ability to remotely access our office network. I would highly recommend MVE to any prospective buyer."

Michael Lack, OD

Nierman Vision Centers

Buffalo Grove, IL
"Our practice has been using My Vision Express for about four years now. I have been very pleased with the ease in which we incorporated My Vision Express into our two practices. The support team is terrific! Last year we added [electronic medical records] EMR and we love it! It has made record keeping and reports thorough and easy. Great product!"

Larry Nierman, OD

Optical Clearance Outlet

Hamilton, ON, Canada
"We have been using My Vision Express for several years now. We are very satisfied with what it has to offer, super easy to use. It meets all of our requirements and then some. The My Vision Express Support team is prompt, efficient, and friendly. It is a great investment to any office."

Charles Lee, RO

Midlothian Optometric Center

Midlothian, VA
"We have been using My Vision Express for several years and from inception the support from their customer service is prompt and efficient. It has certainly helped us in providing a user friendly platform in our day-to-day office operations. A very worthy investment and definite recommendation to anyone wanting to create a more streamlined and efficient office!"

Jordan D. Rosen, OD

Acuity Vision Care

Ashburn, VA
"My office has been using My Vision Express for several years now and we are very happy with it. The customer service is very friendly and prompt. We use it schedule patients and maintain our account receivables. It has made our office run more smoothly and efficiently. I recommend it for every optical practice."

Dr. Peyam Mojallal, OD

Margate Opticians

Margate, FL
"We are very pleased with the My Vision Express program and their awesome customer support staff! It is easy to use and we highly recommend it to any optical practice."

David Torres

Pearle Vision

Houston, TX
"I have been using My Vision Express for the past six years. The service, support, and quality product are only a few choice words that can be said about this software. The user friendliness of the [point-of-sales] POS portion is amazing when training new staff. The [electronic health records] EHR portion in keeping my office paperless is fantastic. And the business aspects, from reporting to tie-ins with third party companies, is superb. Absolutely the best investment at keeping the office running smooth."

Dr. Nadia Sledge, OD

Beyond Eye Care

Atascocita, TX

"Awesome, amazing, and all of the above. I have been with My Vision Express for two years now and they have the best staff to help you in time of need. I actually know someone by name, Althea. She is always pleasant and willing to help. If you are thinking of using [electronic medical records] EMR, this is the way to go. It is easy to use. My Vision Express is always working on ways to improve their software and services and it shows."

Dr. K. Hodge, OD

Dr. Allyn Jacobson

Miami, FL
"We have been clients for four years. We are extremely pleased with the software. It is very user friendly and the technical support is prompt and professional. My staff absolutely loves it. I highly recommend this optometric software for any practice."

Dr. Allyn H. Jacobson, OD

Dr. Janet M. Helms

Paramus, NJ
"We have been using My Vision Express since May 2009. When I first looked at the demo I was amazed that you could do many things to improve the quality of time management of our office. The support team is very knowledgeable and can answer many of my questions with one telephone call. Being able to use the frame inventory for reorder is very helpful."

Diane Noto, Office Manager

Optical Matters

Littleton, CO
"We have used My Vision Express for the last five years. We have enjoyed using My Vision Express for our daily accounting and scheduling needs, and the staff finds it very easy to use. Both the Service and Customer Service departments are very helpful when assistance is needed. I would highly recommend My Vision Express to anyone considering changing their office software. It was one of the best decisions we have ever made for our practice."

Thomas Gosling, OD

Galileo Optical

North Vancouver, BC, Canada
"What a great company. I took my time finding the right system (took me over two years). I finally decided to go with My Vision Express. They are attentive, professional, and extremely helpful. They worked hand in hand with my IT team during the installation process. Worked with me and my staff for all our training and followed up with me on a regular basis in order to achieve optimum results. I recommend My Vision Express to anybody looking for an EMR / office practice software. Thank you for all your help and a great system."

Saeid Rezazadeh

International Opticians

Miami, FL
"Going into our fourth year and patient/product control has never been better. My Vision Express could not be more reliable, no down time ever spent waiting for a fix from tech! Being able to use Frames Data® with the system is a huge plus, and with automatic backup to an outside data storage company, peace of mind at the end of each work day. As an optician-run practice, looking forward to getting all my doctors on board and use the system to its fullest potential."

Ronald Pelletier, VP

Look! Optometry

Manhattan Beach, CA
"I have used My Vision Express for six years and it does all the things I need. Employee time sheets, sales reports, as well as inventory control and more. I recommend it."

Lester Silverman, OD

Texas State Optical (TSO)™ — Corinthian Pointe

Pearland, TX
"My Vision Express is a robust piece of software that has met both my administrative and clinical needs. The software team designs things into the program that make common sense and are user friendly for both doctor and staff. The support team is highly skilled and knowledgeable. They seem like old friends that are easily available when I call with questions. Purchasing My Vision Express was one of my best business decisions since opening my practice in 2010."

Maxwell Olumba, OD

Upper Montclair Eye Care & Wear

Montclair, NJ
"Very easy to set up and start using. Customer service/support has been exceptional. Every time we have tried to reach someone on the phone we have gotten someone on and they have resolved our issues. Customizer is a must, since every doc has their own way of maintaining their chart appeal. We started by using the appointment book immediately and then within two months we were live. We have not integrated any equipment yet, that will be the next step. It is very feature rich and what I liked the most about the program was how you were able to enter multiple [chief complaints] CC and how they populated into sentence form. Employee time clock works well and is easy to use."

Saras Rustagi, OD

Citi Vision Care

Sugar Land, TX
"I have been enjoying My Vision Express software since July of 2011 and I have been very satisfied. It is very complete and easy to use. It very much serves my purpose. My office had a very wonderful training experience and the technical support has been great, My Vision Express has a very great team to work with. I very much recommend My Vision Express software to others."

Kate Opara, OD

All About Eyes of Sayville

Sayville, NY
"My Vision Express is a pleasure to use. Entering patient history is fast and easy. It saves time when doing recalls. When the office is busy My Vision Express helps to retrieve information quickly. My Vision Express customer service is always available to answer any questions we might have."

Robert J. Grasso, OD

The Eye Doctors

Havertown, PA
"We have used My Vision Express since 2009 and have been very happy with its being so user-friendly and efficient in processing everything from insurance billing, inventory control, and lab ordering. We're now using the online appointment feature which is further streamlining life in the office. Adding to all this convenience is great support on their end whenever we've needed them, which hasn't been much. We're looking forward to further upgrades and innovations."

Barry Toyzer, OD

Karns Vision Center

Knoxville, TN
"We have been using My Vision Express since opening our office in 2008. We have always strived to be a step ahead in innovations and customer service both with our practice management and in the equipment we use in the examinations. We consider My Vision Express to be an essential part of our explosive growth over our first four years. We love the integrated programs such as DemandForce®, which puts us on the cutting edge with social media. On the occasions we have had to call our technical support team, we have always found them to be most helpful...even through some late nights! Thank you, My Vision Express!"

Shane Presson, OD


Santa Monica, CA
"I have been using My Vision Express since 2009. The program has great features, especially the bar coding system for inventory as well as for data input. Support has always been with the LogMeIn feature. Now adding XCharge® will be the next step to streamline our receivables."

Les Miller, OD

Sunburst Optical

Tucson, AZ
"We have been using My Vision Express for a little over a year now. It is user-friendly and for the most part self-explanatory, but if you do need help, the support staff does a great job. I appreciate the fact that they continually upgrade the program, making it more adaptable to the needs of the practice and the upgrades are included in the original cost. I definitely would recommend this software."

James G. Liston, OD

Eye Care Center of Ocala

Ocala, FL
"I have used My Vision Express for over four years, and am very satisfied with the program. First, the program is extremely stable, resulting in minimal downtime. Second, the program is regularly revised to add new features and fix any bugs. I think this is the best software solution for my practice and wholeheartedly recommend it to others."

Ray Overholser, OD

MY Eye Care

Dearborn, MI
"This software has allowed me to increase my business in a very organized and easy manner. I really like ease of use and ability for staff to learn."

Michael Younes, OD

Budget Opticals of America, Inc.

Baytown, TX
"Ever since we started using My Vision Express software, our store's efficiency has gone up multi-fold. The inventory control, prescription, calendar, customer billing, and lab copy are some of the extremely user-friendly features that can be learned even by a newcomer in a snap. The technical support has been terrific and their staff has shown a lot of patience with us in solving software related issues. We are extremely happy with My Vision Express."

Minal Shah

Doctors May, Hettler, and Associates

Alexandria, VA
"We now have the best inventory control ever. We are entering patient contact lens [prescriptions] by the barcode of the box and automatically ordering from our distributor or the manufacturer directly. Accuracy and speed have saved us time and errors. This program thinks like an eyecare practice by integrating everything from pretest to insurance billing."

David H. Hettler, OD

Inspired Eyes Creative Eyewear

West Kelowna, BC, Canada
"Thank you for the free trial of My Vision Express. Your system, training, and excellent support were super helpful in getting my new business off to a successful start. I really appreciate how your support staff are so friendly, knowledgeable, and helpful, especially Jorge. They patiently guided me through the many features of the program to make sure I got the most out of it. From patient management and order entry to inventory and accounting reports, this system is the perfect framework to build my business on. Now that I am ready to purchase, I feel confident that My Vision Express is the best choice for my business. Thank you for all your help and for creating such a comprehensive program."

Lana Belvis

SEARS® Optical

Bridgeport, WV
"I integrated My Vision Express into my SEARS®-based practice within one month of starting my practice. The cost was very competitive. It was the best time management decision I made all year. It is easy to use and the support staff delivered on every promise. Big thumbs up!"

Timothy R. Landis, OD

Halpern Eye Care

Dover, DE
"The complete package! My Vision Express has proven itself time and time again. I operate an eight-location optometric practice [in Delaware] and a two-location Maryland practice using My Vision Express. We have been through two [electronic medical records] EMRs in the past ten years and I can say that I am done looking. The customer service is something that I wish I could clone for my offices! The system itself is unique, efficient, and gives us the ability to set ourselves apart from our competitors. This [practice management system] PMS and EMR is the only software I have come across that works for you, instead of having to shift your operations around to meet the needs of the software. Feel free to contact me as a reference for the software."

Ryan Halpern, OD

Justin Kodurand

Independent Optometrist, Republic of Malta
"I started using My Vision Express about three years ago and consider it to be one of the best investments that I have made. It meets both my requirements for back office and clinical needs so as to optimize the way I deliver my optometric service. Apart from the excellently priced running costs, the fantastic support, and continuous updates keep my mind at rest knowing that My Vision Express continues to deliver and evolve as a database."

Justin Kodurand, MSc

Sarrell Dental and Vision

Anniston, AL
"I am absolutely impressed by the kind of tech support that I received from David Vega. He is courteous and friendly and always eager to help. Each time that I've called for technical support, he quickly helped me solve the problem by staying on the phone with me until the problem was fixed. The support and help from this company is outstanding!"

Catherine Chappell

Shelley Eye Center

Las Cruces, NM
"I tried every major optometric [practice management] PM/EHR [electronic health records] vendor on the market and found My Vision Express to be the most user-friendly package available. The support staff is rapid to address concerns and difficulties, always polite and thorough, and very quick to integrate suggestions to upgrades. I would recommend this EMR package to any colleague without hesitation."

Dr. Brent Shelley

First Choice Vision Center

Stephenville, NL, Canada
"The perfect solution! Finally, after ten years of managing servers at each of our nine locations, we now have a wonderful practice management solution (My Vision Express) that provides us with an outstanding array of features. Best of all, it has multi-site capability. I can honestly say my staff has never been happier. My Vision Express has made their lives easier in every way. Better point-of-sale, appointment scheduling, inventory management, this program has it all. A cost effective, multi-site solution with great features and top notch support. What else could you ask for?"

Chris Gaudon

Through The Hayes Optometry

San Francisco, CA
"Change is always difficult and when we started My Vision Express, we had our share of problems. My Vision Express' support staff, and David Vega in particular, have been patient and helpful through it all. If it is user error, they help walk us through it. If it is software glitches, they respond with an update. The things we enjoy compared to our previous software system are: Eyefinity® VSP® integration, clear accounting, and insurance write-offs, interfacing with pretesting equipment. We look forward to continuing our relationship with My Vision Express. The software works great but more importantly, the support and willingness to listen to customer needs is what sets them apart."

Angela Tam

i2i Opticians

Toronto, ON, Canada
"I want to thank My Vision Express Technical Support Staff Brian Samuelson for all his patience and time in helping me out with my files when I needed it most. Brian was incredible in saving my patients' files and transferring everything into a new system that I am now using. It feels so great to know that the support staffs are so dedicated with their jobs and are always there to help you. I highly recommend this optical program to anyone who needs one. More power to all of you at My Vision Express."

Myra Hassaram Nichani

Associated Eyecare

Waterboro, ME
"We have actually had this program for a relatively short time, and are still working out the bugs, so support has been extremely helpful in getting us up to speed in a timely fashion. Brian has been the person who has answered our problems time and time again, and he never seems to be upset about relatively simple problems and questions, is always willing to assist in whatever needs to be done, and is extremely pleasant and easy to work with. It is frustrating enough when you are so new to a program that you are just hunting around to try and find the solutions to your own questions without having to call support all the time, but when you actually do and get a person like Brian, it is an extremely pleasant experience, to say the least. He goes way above and beyond to help out and offers suggestions on what to do next, et cetera. He is knowledgeable, personable, very pleasant, and easy going. It just makes the whole experience positive and definitely not stressful. Thank you very much, Brian! Keep up the excellent work."

William E. Sleight, OD

Eyetopian Optical

Fort Myers, FL
"Customer service does exist for software! I have been a client of My Vision Express for over two years and overall the service has been very good. Today it was excellent; they have an on-line forum for users and I sent in a bug that occurred with the new software update. I received a phone call from Hanshi and he went in my system via the Internet and saw what I was explaining; this did not happen on his system. After a few hours in my database, he solved a problem we had been living with for over six months. We also reviewed a few other items that could be modified for my stores and the good of all users in the future. I just wanted to send a positive message on service; it is very rare to have expectations exceeded and today it occurred with Hanshi at My Vision Express. The software is very complete and we run three locations off a server with great speed. The system is very stable and we have never had to use our daily backup, but we do it anyway."

Craig Chasnov

Eyecare & Eyewear

Aventura, FL and Lighthouse Point, FL
"My Vision Express is on the way to be the best optometric software package on the market. When well written software is supported by a team of dedicated programmers and support staff, that not only listen but respond to users suggested enhancements, the only way is up. Its ease of use, vast capabilities, and ever expanding enhancements, put My Vision Express in a class all it's own. My Vision Express is not only one of the best optometric office programs available, its cost also makes it one the best values on the market today."

Dr. Steven Wigdor

Pflaumer and Gehm

New Carlisle, OH
"My Vision Express has been a great fit for our optometric office. The support team has always been helpful and polite on the phone, plus they are open to new suggestions that can be included in the updates. We are especially pleased with the ease of billing insurance claims with this program and how quickly one can retrieve old claims when comparing the information with EOBs. In the near future we hope to utilize the program even more by using the system in a paperless manner."

Dr. Noelle Gehm

Gordon Eye Associates

Lexington, MA
"Just a quick note telling you how great your software (and customer service) is. We were using previous software since 1996 in a very busy optical store. I didn't know how we could switch over to the new software easily. You all made it effortless. Thank you!"

Noah Schriber

Vision Center of Farmington Valley

Weatogue, CT
"I’ve been utilizing My Vision Express practice management software for two years now and it has been very helpful. Being an optician, I lease office space to doctors of optometry and it has been great for electronic billing and giving our patients a professional statement that shows them the value of the services and products that they have received while simultaneously marketing our business. Reports are outstanding and scalability of the software would give you no reason to need anything else. Customer support has been outstanding, a quality that is difficult to find in today's market."

Joseph Sylvestre, Optician

Palo Alto Eye Care Center

Palo Alto, CA
"One of the best software programs I've ever used if not the best. Not only is it inexpensive but the support we receive is exemplary. I recommend this software to everyone interested in the field."

Theresa Bush

Midwest Eye Consultants, P.C.

Noblesville, IN
"The support staff is friendly and very responsive to our questions, and it is the best service we have received so far from a software vendor. The willingness to apply new features to this product to make it more adaptable to our practice is something we appreciate very much. My Vision Express is an affordable product with free upgrades, and the staff at is always looking for ways to improve the product."

Debbie White, Office Manager, Henley Vision Center

Laservision Eye Care Center

Miami Lakes, FL
"My Vision Express optical software is the rare computer software package that delivers what it promises. The software is cleverly designed, completely functional and flexible. But the most impressive aspect of the software is the support. Not only can you instantly get questions answered, but suggested improvements can often be incorporated in subsequent updates to the program. The software is updated several times each year and these updates are included in the support agreement. Yearly support, like the program itself, is priced fairly. It is also impressive that, unlike other programs, the program will not stop working if you do not purchase support. Bottom line: great program, better support and a fair price. Microsoft® could certainly learn a thing or two from the My Vision Express team!"

William Zambrano, MD

Malara Eyecare & Eyewear Gallery

Syracuse, NY
"I think the software team behind My Vision Express is the most attentive group of people I have ever dealt with. They respond to the issues promptly and encourage suggestions from their users to improve the quality of the product. They are a pleasure to work with. Considering the other alternatives on the market, this software is certainly a value of choice. I like the fact that they want to make this the best software for our profession and strive to make it better and better each day."

Dr. Howard J. Kass, OD

Dr. Rick Myers

Miami, FL
"I have never had software that was this easy to use and so people friendly, there are no complications, minor if any glitches and the updates are always found easily on the website. The support that I get from My Vision Express is probably the best and the technicians will go above and beyond to find a solution to my problems. I wouldn't have asked for a better software!"

Dr. Rick Myers, OD

Fluder Vision Care

Hobart, IN
"Before I relocated my practice I wasn't even computerized! My Vision Express made a seemingly overwhelming task quite manageable by being easy to install and quick to set up. It was also very reasonably priced for all of the features being offered. After looking at several vendors of optometric management software, My Vision Express seemed to present the information in an easy to read format. Another real bonus is that the demo software was actually a fully-functional copy of the software and not a trimmed down version. Additionally, the detailed instructions for setup were very clear and easy to understand. It was also nice to see the cost of the software presented up-front on the website, avoiding the need of tiresome price negotiating. The features we enjoy the most are the ease of linking patient information to the CMS insurance form screen and most recently, the ability to view patient insurance information on the scheduling screen. Because my staff and I have very limited computer skills, we depended heavily on the My Vision Express technical support team. The knowledge and patience they have shown has made the transition from paper to electronic record keeping a very manageable task. With all the stresses of a growing practice, the My Vision Express software and support team easily provides me with the tools I need in today’s competitive market."

Barbara J. Fluder, OD

Provision Eyecare Centers

Pembroke Pines, FL
"My Vision Express has been a great addition to our office. It can handle appointment scheduling to inventory and submitting claims electronically. Our daily office tasks are made simpler by My Vision Express' simplicity. To make an appointment it takes three mouse clicks! What can be greater than that! Their VSP® integration is the best on the market. It calculates how much the patient and insurance owes and I no longer have to double input. This software allows me to change any feature by the click of a mouse. Running the practice has been made 100% easier due to this great software. Not to mention their customer service is the best I’ve seen. I am truly pleased with the software and all its great features. Hands down the best software in the market!"


Miller Eye Center

Rockford, IL
"We have no problems with it, it works fantastic. It's very easy to use and the manual explains it very well."

Jessica Grove

Eye Boutique & Doctor's Eye Clinic, Inc.

Chicago, IL
"ROI's client — The Eye Boutique & Doctor's Eye Clinic, Inc. — used to have one of OptimEyes™ MBA's largest databases (if not the largest). After researching many products, we (the client and ROI) chose to establish a relationship with My Vision Express. I cannot express enough the hard work that went into making this a success for this client. Vipul and Marlene did a stellar job including working with a major project plan, providing onsite support and training, and developing upgrades on-the-fly to make the system operational."

David Reynolds, ROI

Prime Sight

Edinburg, TX
"I regret not having purchased My Vision Express software sooner. I could have avoided so many headaches/frustration, wasted time, and money. The previous software package I purchased was full of promises; but did not deliver. After much research, I chose My Vision Express because they have integrity, and phenomenal customer service. To begin with, the transition from my previous practice management software to My Vision Express was flawless. The technical support is excellent, very courteous, and well worth the price. This is a very powerful software package. It outperforms practice management softwares out there and at a very reasonable cost. My Vision Express is by far the best investment I have ever made for my practice. I recommend it highly."

Guadalupe A. Flores, OD

Jay A. Keesling, O.D., P.A.

Ormond Beach, FL
"I would highly recommend My Vision Express. You will be very thankful if you also purchase the support package. As we all know, with computers, things just happen. When we had a critical issue arise after an upgrade, the technical team handled it quickly and efficiently. Instead of losing all our data, they were able to formulate a plan to rescue the data. The costs that would have been incurred with having to re-enter everything would have been far more than the cost of the support package. Don't cut corners on this service. It is well worth it."

Shirley Keesling

Eyes Way

Roswell, GA
"After trying and working on many different optical software, I have discovered that My Vision Express is the best software on the market. No other software out on the market can provide so many useful features for the right price. My Vision Express includes the combination of all the necessary tools and support for any optical or doctor's office. Not only does My Vision Express provide the help in my practice, but it also provides the astonishing customer support that any client would want. I have been in the optometric business for over ten years and the My Vision Express support team has given me the best customer service out of all the companies I have ever worked with. It has been the greatest investment I have made in the past ten years. I am very glad that I have purchased My Vision Express, my office work is so much easier now, no hassle at all, and my software does all the work for me. Keep up the good work, guys."

Tom Biber

Modern Eyes Optical, Inc.

Rochester, MI
"We opened our new optical practice in 2004. After much research, we decided on purchasing My Vision Express based on the capability of the software and its reasonable cost in relation to comparable programs. The decision to purchase My Vision Express has turned out to be one of our best business decisions and we would like to thank you. The software is extremely user-friendly and does everything we need as a full service optical. Furthermore, your customer service is exceptional. We highly recommend My Vision Express for a start-up optical or for an existing practice looking to improve their methodology for maintaining inventory, point-of-sale, patient data, et cetera."

John J. Perillo

Spectacle Eyewear

Toronto, ON, Canada
"Almost a year ago, we went digital and we upgraded our old filing cabinet to a fully computerized system. Our research into which software was perfect for our needs led us to My Vision Express. The switch to the new set-up was quite simple due to the intuitive user-interface of the software. Employees were able to learn and implement the new system within a couple of days. Our staff can quickly meet the demands of customers by creating quotes, swiftly checking stock for frame availability, and easily creating orders that we can fax / email to our lab. Customer's specifics and deposits are all recorded so there isn't any confusion when an order is picked up. Communication between employees has also improved. An employee, upon opening a customer file, can easily find out all the needed information. One is notified as to whether a job is at the lab, which lab the job was sent to, the date the job was promised to the customer. Since the upgrade, we have opened a new location where we have started to fit contact lenses and book appointments with our in-house ophthalmologist. My Vision Express has helped us in all these areas. It also has greatly increased our ability to track lab and supplier expenses. Overall, My Vision Express makes our stores run smoothly and more professionally."

Pier Shu-Lutman

Tassini Eye Associates

Haddonfield, NJ
"We have been using My Vision Express in our optical shop for nine months. It is a powerful, feature-rich application. It gives us flexibility in order entry and reporting, and makes inventory management easy. When we have had questions, My Vision Express has responded quickly with answers, and they have solicited ideas for enhancement and implemented those ideas. I would recommend it without hesitation."

Peter Bratton

Paula's Eyewear

Alcoa, TN
"I really like My Vision Express because it is very user-friendly. I had never used a program like this, although I had used other indexing programs. It's really pretty self explanatory but you can always consult the manual [and] help provided. Tech support is very helpful and done in a way that can easily be understood. Its best features are its user-friendliness and respectful tech support."

Gail Slater

Merrimack Eye Clinic

Lexington, MA
"The ease of one-screen entry to complete a sale is just great. Saves time moving from one screen to another screen just to complete the sale. Time saved is money saved. I have not seen any product out there with the ability to bundle or unbundled the receipt as needed, again a great tool in the retail process. The messaging system within the software is an added bonus."

Madeleine Capino

Haik Humble Eye Center

West Monroe, LA
"We use My Vision Express for our optical shop only. I love support. Brian is always on hand to help us with any problem we have. Our opticians love the added features they get each time we do an upgrade. Some [electronic medical records] EMR software companies are only focusing on EMR enhancements. My Vision Express seems to understand that clients have successful optical businesses as well. I truly feel like support listens to suggestions and does everything possible to enhance an already great product! Thanks for everything!"

Holly Hallman

OPTYX by Gruen

New York, NY
"After much research I selected My Vision Express as my company 'record keeper'. The program is very intuitive and has many capabilities, from customer files, optometric examinations, insurance billing, multi-office communication, inventory control, and bookkeeping. The staff is on the ball and eager to answer questions, they seem to always be available. Finally a great program for our industry."

Jon Gruen

Vision Plus

Bellingham, WA
"The best thing about My Vision Express is that you have the power to customize it. It is a fluid program, and the staff is always working to make it better. Have a problem? The My Vision Express staff will fix it and teach you how to do it yourself next time."

Mandy Robinson

Tri-State Centers for Sight

Cincinnati, OH
"We have used the software in a multi-unit setting for three years. We switched from a system that was not user-friendly at all. We made the switch and even the old non-computer guys adapted very easily. The system is very intuitive. The support has always been available when needed and do not hesitate to dial in and see what is going on. I would recommend to anybody looking for a new system."

Jeff Sears

Marquette Vision Center

Mokena, IL
"My Vision Express feels like a family. I have watched them grow over the years into the vision that they have had for the future and the goals that they have set for themselves. Their honesty, integrity, and hard work set them apart from other businesses, and when you're having difficultly doing something with the software and you call for help 'the angels in the sky,' as I call them, are prompt and knowledgeable."

Gary Stephens

Trillium Eye Care

Mississauga, ON, Canada
"After working with most [electronic medical records] EMR systems in both the U.S. and Canada, My Vision Express has definitely proven over and over to offer a comprehensive solution for my practice. The software is very user-friendly, and best of all, the support team is very responsive and will always take care of your needs. This system has completely adapted, creating elements specific to our practice and Canadian requirements efficiently. I don't know any other company that will continuously improve their software and genuinely care about your practice's needs. I would definitely recommend this software to all my colleges! Way to go My Vision Express."

Dr. Alexandra Vorobeva

InfoGard® ONC-ACB HIT Certification (2014 Edition)

This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.

The My Vision Express Version 2014 InfoGard® Certification number is IG-2397-13-0031 for ambulatory practice settings and was certified on September 27, 2013. The certified Clinical Quality Measures are CMS68, CMS131, CMS132, CMS 33, CMS138, CMS142, CMS143, CMS146, CMS154, CMS155, CMS165, and CMS167. Additional SW Required: DrFirst® for Electronic Prescribing for 314(b)(3). Visit www.MyVisionExpress.com for Pricing Transparency. View the Public Test Report at http://infogard.com/images/cms/files/13-2397-R-0027-PRA%20V1.0%20Insight%20PTR.pdf.

My Vision Express® is a registered trademark of Insight Software, L.L.C. All other product names, images and/or other company logos mentioned herein are the trademarks, service marks, and/or copyrights of their respective owners.

Gain Insight 2015: Sold Out

Gain Insight 2015: Sold Out

Gain Insight with My Vision Express®

Thank you for your interest in Gain Insight 2015, part of the My Vision Express Seminar series. We had an exceptional turnout for our inaugural session and we look forward to offering Gain Insight again next year.

Gain Insight attendees learned how to optimize the My Vision Express practice management and electronic health record (EHR) software in an all-day seminar focused on features critical to the success of your practice.

Our Director of Professional Services, Jennifer Childress, LDO, ABO-NCLE, showed attendees how to leverage My Vision Express for their practice.


Jennifer is a Board-Certified Licensed Optician and has over 17 years experience in the optical industry. She has achieved both ABO and NCLE certification, has owned and operated a successful practice, and she has served as the general manager for one of the most successful independent optical retailers in the South Florida region. Jennifer covered the following topics during the seminar:

  • Insurance
    Streamline your billing department processes and stay ahead of your Account Receivables.
  • Inventory
    Whether your practice has one location or multiple locations, find out how you can easily manage frames, contact lenses, spectacle lenses, lens treatments, services, and more.
  • After Sales
    Quickly and simply handle and track returns, exchanges, reprocessing, and warranties, all from a single screen.
  • Reporting
    Learn how to use the My Vision Express Reports Portal to gain insight into your practice, understand your data and use that information to reach your benchmarks.

Event Information

The inaugural event was held on Tuesday, February 24, 2015, from 9:00 AM to 6:00 PM EST at the premier Don Shula Hotel & Golf Club in Miami Lakes, Florida. Please note that registration is now closed as the event time has passed.

Referral Program

Referral Program

Love My Vision Express?

Refer a colleague and receive a $300 credit on your account.1

Has your practice benefitted by using My Vision Express? Why not share that success with your friends and colleagues?

As a thank you for trusting in our software and referring a colleague to My Vision Express, you become eligible to receive a $300 credit on your account. Sharing My Vision Express with other eye care professionals and optical practices is quick and easy. Best of all, there's no limit to how many friends you refer — or how many $300 credits you can earn. Why delay? Take part in the My Vision Express Referral Program today.

  • This field is for validation purposes and should be left unchanged.

Terms and Conditions

1 Offer is void where prohibited. Referral program offer may be withdrawn at any time without prior notice. Offer applicable for referrals to new customers only. Offer valid for existing, paying customers of My Vision Express only. Certain types of referrals, including but not limited to referring oneself or a business one works with (such as another location in a multi-location practice) are not eligible to receive the credit. Credit is applied to the referring account when the referral purchases My Vision Express. Referral must be reported before the qualified purchase is made by the referred prospect.