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My Vision Express
Maintenance and Support Plan is the smartest and most economical way to buy
My Vision Express Software. When you include the Annual Maintenance and
Support Plan in your purchase, you will
receive, free of charge, all
software upgrades of your software for the next year.
My Vision Express typically
releases 2 to 3 major upgrades during a year. In addition to free upgrades, you also receive unlimited world-class support directly from a certified support engineer via the My Vision Express Helpdesk. Your questions will be answered promptly and clearly. It's our goal to delight you with our support.
Top Benefits of the My Vision Express Maintenance and Support Plan:
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Software updates for an entire year
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Toll-Free Phone and E-mail Support for one year
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Eliminate purchase order requests for new releases
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Direct contact with a certified support engineer
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Remote Support Assistance
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24 x 7 access to our Knowledge Base
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24 x 7 access to our Forums
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24 x 7 access to our Video Tutorials
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Development team support for critical issues
Interested in purchasing the Maintenance and Support Plan?
Please
contact us with your name, telephone number, and My Vision Express product
key.
Need to speak to someone in Technical Support?
We welcome all comments and suggestions. You can
reach us Monday through Friday from 9:00 am to 6:00 pm EST.
If you have a need for technical support, please
let us know by filling out the online support form or contacting us directly:
Phone: (877) 882 - 7456
Email: support@myvsionexpress.com
Assistance with
Network setup
If you are a network
edition customer you have to make sure that the network is properly
setup prior to installing My Vision Express. Network difficulties such as
connectivity issues due to a firewall or antivirus programs are NOT covered under
the regular program support and
maintenance plan. If
assistance is needed we can still provided it at an extra charge:
*Requires High Speed internet Connection
After-Hours Support
After -Hours support is NOT included on
your regular
Maintenance and Support Plan; however
we will provide the support if needed on an hourly basis charge:
Clients who are not on the Maintenance and
Support Plan
If you did not purchase or
discontinued your
Annual
Maintenance and Support Plan and wish to later renew the
following reinstatement fee policy will apply:
We also offer one time support:
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If a client is within 6-months of their
support expiration a $125 per hour fee, with a two-hour minimum will be
applied.
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If a client is more than 6-months behind on
their maintenance agreement a $200 per hour fee, with a two-hour minimum
will be assessed.
Keep
In Mind…The
technical issue you are experiencing may have been fixed in the latest release
of My Vision Express. Staying current on your Maintenance and Support plan is
always the best policy!
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I think the software team behind My Vision Express is the most attentive group of people I have ever dealt with. They respond to the issues promptly and encourage suggestions from their users to improve the product ...
