My Vision Express...FAQ's

We want to make sure you have all of the resources you need in order to make your experience as enjoyable as possible. This page has many of the most frequently asked questions answered, but if you don't find an answer here, you can send us an e-mail.

Purchasing a practice management system is a crucial step. It is important that the system will adapt to meet your specific practice needs. We are sure that My vision express can offer you what you expect and more. Here is a list of the most commonly asked questions by our potential customers to assure that you make an informed decision that will take your business to the next level.

1. What are the system requirements to run My Vision Express?

My Vision Express is a true client-server application. We strongly recommend a Windows XP or XP server, however, it can be run on Windows NT/2000. Since most of the processing takes place on the Server machine it is highly recommended that it be a faster processor (PIII 700 +) with plenty of memory (3+ GB)

	Full / Single PC /Server Install	Client Install
Computer/Processor	Pentium III-compatible processor or higher Minimum: 600 MHz Recommended: 1 GHz or higher	Windows® Certified. 233 MHz or higher for Windows Vista
Memory	Minimum: 2 GB Recommended: 3 GB or more Maximum: Operating system maximum	512 MB RAM
Hard Disk Available	10 GB	500 MB
Operating System	Microsoft Windows Tablet PC, Windows Vista, Windows XP, Windows Server 2003
Software	Acrobat Reader for Manual, Microsoft Word for Letters and Labels (optional). Software ships with SQL Server Express Edition which is limited to 4GB of data. A database exceeding this limit, will need to be upgraded to one of the following SQL Server Editions: Workgroup, Standard, or Enterprise.
Backup Media	Any removable storage media e.g. Memory Key, CDR-W, Zip, External Hard Drive.

2. What technology is My Vision Express based on?

My Vision Express is a True Client/Server application. It is written in Sybase PowerBuilder which is considered the most advanced 4GL programming language in the world and is used widely by Fortune 100 companies seeking optimal performance and flexibility. For the database, My Vision Express uses Microsoft SQL Server which is a robust and powerful SQL Database utilizing state of the art technology, allowing My Vision Express to be very fast and flexible

3. How do you handle Installation of My Vision Express? Can I do it myself?

Installing your My Vision Express software is also very simple and straight forward. If you have ever installed any software on your PC, you can install My Vision Express. Most semi-technical staff members can install even a My Vision Express networked system relatively quickly. We supply you with all the manuals and software, as well as phone and online support to help with any issues you may have.

4. How do you handle training of My Vision Express?

Because the My Vision Express interface is so intuitive and easy to use, many of our customers opt not to receive any training from our staff. That alone speaks for itself. However, we do offer hands on training if necessary, and as part of your support plan and software purchase, we also help you with training issues over the phone and via email. We do offer full-day training sessions on-site or remotely. For more details and pricing please refer to our section on Training.

5. I have several computers in my office; how many licenses do I have to purchase?

When you purchase My Vision Express Network edition you get a license for use of the software on the server and an unlimited number of workstations. (Within the same location)

6. How can we connect our other offices?

Using Microsoft's Terminal Services technology, you can give split-second, Web-Based access to virtually anyone located anywhere. Whether you are connecting various regional offices to your central system or dialing in from home, Terminal Services allows you Web Based access over as little as a 56k dial-up phone line with superior performance and security.

7. How quickly can I be up and running?

You can be up and running in as little as 24 hours! Unlike other companies who require you to come to their office for as much as a week of training just so you know how to use the software, My Vision Express is completely user friendly and does not require on site training, so you can be entering inventory and orders in less than an hour after receiving the software!

8. Are there any hidden charges associated with My Vision Express?

There are NO hidden charges. My Vision Express is a complete and comprehensive eye care business management and point of purchase software. The license does not expire and the software does not stop working if you only purchase software license. The license purchase does not include Maintenance and Support plan, training and data conversion, which we offer at an additional cost.

My Vision Express Maintenance and Support Plan is OPTIONAL and it provides:

FREE updates and FREE full product upgrades for an entire year

Toll-Free Phone and E-mail Support for one year
Eliminate purchase order requests for new releases
Direct contact with a certified support engineer
24 x 7 access to our Knowledge Base
Development team support for critical issues

It is recommended to get the Maintenance and Support Plan at least for the first year.

9. How long will the program work and what are the recurring costs involved?

My Vision Express does NOT stop working if you do not purchase or renew the OPTIONAL Annual Maintenance and Support Plan. We provide at least 5 updates throughout the year and they are available ONLY to customers under this plan.

10. How do I get upgrades?

Upgrades are released as product features are improved. If you are subscribed to the support plan, you will receive an e-mail to let you know that a new version is available. This can be either downloaded from our website or mailed out to you.

11. Can I purchase upgrades individually?

No. We do not sell the upgrades individually. They are included as part of your Annual Maintenance and Support Plan.

12. Can I still subscribe to the Annual Maintenance and Support Plan If I did not purchase it originally or discontinued it?

There is a $1000 reinstatement fee if you did not purchase or discontinued your Annual Maintenance and Support Plan and wish to later renew within one-year of support expiration or one-year of purchase.
If the Annual Maintenance and Support Plan expired for more than a year and wish to later renew, the price for the reinstatement is the current software price.
If you currently do not subscribe to the support plan and wish to get support on a one-time basis, it will be subject to the current support rates. If a client is within 12-months of their support expiration a $125 per hour fee, with a two-hour minimum will be applied. If a client is more than 12-months behind on their maintenance agreement a $200 per hour fee, with a two-hour minimum will be assessed.

13. What about Maintenance of My Vision Express?

Maintenance of your system is also very simple. No Database Administrators are required. Microsoft SQL Server, which contains all your vital practice information, requires virtually no ongoing maintenance. Regular backups are necessary and a system automatically reminds you to perform backup if it has been over a week since your last backup.

14. If I'm switching from an older system, can I transfer my patient's information?

Most likely yes; we offer data conversion service for an additional fee. Converting data from one system to another is tedious and time consuming task. Insight Software has specialists that have worked with many different practice management systems, with various types of databases. The amount of data we are able to convert depends on the system you are transferring data from and how similar the systems are to one another. Our data transfer team has successfully transferred data from DOS systems of the past to current windows systems of today. Please contact us for a free estimate of the cost to convert your patient records to My Vision Express

15. Can I submit Insurance Claims Electronically?

My Vision Express generates print image (of CMS-1500 forms) or ANSI 837 files that most clearinghouses will accept for electronic submission. You can submit your claims through any clearing house of your choice; however, My Vision Express has partnered with Gateway EDI to provide electronic insurance claim submission without leaving the application. Gateway EDI enables you to quickly transmit claims to over 1,000 insurance carriers, managed care companies, and governmental payers. Click here for more information on our gateway EDI integration

16. Is My Vision Express compatible with Barcode Scanners/Readers?

All barcode reader (BCR) are compatible with the software. A BCR is another way to get the data into the software. Instead of typing in the keyboard it writes the numbers by scanning the product UPC. To automatically populate the information from inventory, click into the UPC field, scan the product and then press the Tab key. Inventory item with that UPC must exist in order for it get the information.

You can purchase bar code scanners from:

Arch Crown: http://www.archcrown.com

Tech Depot: http://www.techdepot.com/Product.asp?ProductID=1457432&iid=342