My Vision Express Program Support will only provide assistance relating to the use of the program only. This does not cover networking, firewall/anti-virus, or printer problems.
Our support and maintenance plan covers support Mon.-Fri. 9am-6pm EST. However, customers in need of after-hours support will be provide this support on a hourly basis at $200/hr, with a minimum of 1 hour, paid incrementally on a hourly basis. Customer in need of networking, firewall, anti-virus, or printer problems will be charged a flat fee of $95. Customers in need of “Switching Server Machines” will be charged a flat fee of $195 (this service involves both System Set-up and Network Configuration which are not covered under support).
This is in addition to any other charges. E.g. if a customer needs after hours support to fix their firewall issue and assuming it takes 1 hour the total cost will be $200 (after-hours fee) + $95 (firewall issue) = $295
Knowledge Base
You can obtain additional help online using the My Vision Express knowledge base at: www.myvisionexpress.com
Preparing to call for Program Support :
When calling for technical support, please have available:
1. Start the My Vision Express program.
2. Have License number available.
3. Give a detailed description of the problem and what you were trying to do.
To request new features or report issues contact us through e-mail at support@myvisionexpress.com or our toll-free number 877-882-7456. Alternately you may also submit it online at www.myvisionexpress.com