Patient Engagement

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Patient Engagement Interfaces

Patient Engagement Interfaces

You want to stay in touch with your patients after their visits are over. My Vision Express now offers patient engagement services with our Patient Communications module, allowing you to seamlessly manage appointments, focus on your marketing efforts, and also engage your patients

This dynamic feature is both multimodal and interactive, and will allow you to reach every one of your patients through telephone (voice calls), two-way short message service (SMS)/text messaging, email, and social media.

My Vision Express also works with the following third-party patient engagement interfaces:

  • 4PatientCare™ delivers interactive messaging solutions that integrate administrative, clinical, and health plan messaging needs.
  • Demandforce®, a marketing and communication software service from Intuit®, that aids local businesses in the Internet economy using email communications, SMS/text messaging, and online services.
  • Solutionreach™ offers healthcare providers personalization when interacting with patients via SMS/text, e-mail, voice, video, web, and social media tools.
  • Telecare from Karlsrüd Contact Center Solutions gives practices a 1-to-1 human connection with on-demand sales, marketing, and customer support.
  • WebSystem3®, created by an eye doctor, that answers every communication need of a busy practice.



4PatientCare™ is a patient engagement solution with automatic tools that are fully configurable for each provider and each location in your practice. You decide on the message (recalls, pre-appointments, reminders, product pick-up, intelligent surveys, birthday messages, and custom notifications) and the modality (email, text, professionally recorded voice messages, and digital print-postal). 4PatientCare utilizes automatic detection of mobile devices for optimized patient interaction. Their services come with a satisfaction guarantee with both transaction and unlimited plans for every size practice.

4PatientCare Features

Today's healthcare consumer is demanding. They want the same convenience found in other industries to extend to their healthcare interactions. 4PatientCare brings the same convenience of booking online travel to patients who want to see you. No more phone tag, no busy signals, no wasted time, and no wasted opportunities. Fill your schedule with desired patients, and ensure those on the schedule show up on time and prepared for their appointment.

All 4PatientCare automated communications are triggered by your personally configured business rules. We require no staff interaction to send your pre-appointment, recall and reminder campaigns. The system fits into the way you practice, not the other way around.


4PatientCare increases practice revenue, lowers operational costs, frees valuable staff time for high-value activities, fills your schedule, and lowers no-show rates. The 4PatientCare and My Vision Express interface captures the patient experience and gives you valuable actionable feedback. Happy patients are invited to share their positive opinion on the web, increasing your online reputation.

How It Works

My Vision Express and 4PatientCare have worked hard to ensure our systems are fully integrated and work seamlessly together. Once our expert staff configures your system, interactive patient communication is automatic. This means no more exporting time consuming reports or asking your staff if they are up to date with their recalls. Our partnership with 4PatientCare does the heavy lifting and your practice gets the benefits.


4PatientCare seamlessly integrates with My Vision Express with only a basic set-up fee.

If you don't already have a 4PatientCare account, they have flexible plans for every size of practice based on number of providers or number of locations — whichever makes the most sense for you! The 4PatientCare plan comes with unlimited usage of all services, allowing your practice to design a system that truly meets all of your practice's needs.

Website: | Email: | Toll-Free: 1-877-777-9078



Demandforce® integrates with My Vision Express to bring the premier marketing and communications solution to the eye care industry. The integration will help streamline office efficiency, build the practice's online reputation, and reduce patient.

How the Demandforce Integration Works

This integration utilizes the data in your My Vision Express to send automatic appointment reminders via email and short message service (SMS)/text messages, and send email campaigns based on demographic, scheduling, and transaction information. With all this valuable data in the Demandforce server, My Vision Express users are able to design marketing strategies based upon patient demographic data and historical data of which marketing campaigns worked best to increase patient visit frequency and retail sales.


Demandforce seamlessly integrates with My Vision Express with only a basic set-up fee.

Website: | Email: | Toll-Free: 1-800-210-0355


RingCentral Authorized Dealer

RingCentral® is a leading provider of cloud business communications solutions. Easier to manage and more flexible than on-premise communications systems (such as a private branch exchange or PBX), RingCentral's cloud solution meets the needs of modern practices and offices with multiple locations. Practices can enjoy a cost savings with the elimination of the need for on-premise hardware and software.

RingCentral Features

Your staff can initiate a phone call to your patients from within My Vision Express, all at the click of the mouse. The My Vision Express integration with the RingOut product allows your practice to easily generate a list of telephone numbers needed to place calls, to place a call from within the software, get the current call status, and to cancel the call, all without having to log into a separate software system.

All that's required for set up is an Internet connection. RingCentral was created to be up and running in a matter of minutes, not days or weeks, and is managed online.

Making a call from My Vision Express using RingCentral's RingOut solution is as simple as button. By clicking on the Phone icon in the patient record, the number is immediately dialled.

Click to call using RingOut.

Website: | Email: | Toll-Free: 1-877-294-0684


Solutionreach® Integration

Solutionreach® is a provider-led, cloud-based patient engagement platform that revolutionizes patient relationships and optimizes the patient experience. By delivering the right message, to the right patient, at the right time, you make every patient the only patient.

Utilizing the latest text, email, voice, video, web, and social media tools, Solutionreach equips healthcare providers with a “high-tech” solution that does not sacrifice the “high-touch” personalization when interacting with patients. Solutionreach total patient engagement tools include every type of customized communication including appointment reminders, confirmations, reactivation, referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more. All Solutionreach customers are provided with unlimited live revolutionary support.


Solutionreach is cloud-based, meaning the software hosts data online and is accessible through a secure user interface that we call the Solutionreach dashboard. You can access all of the patient-engagement features via your account dashboard anywhere you have an Internet connection. Our engineers are continually add new tools and enhance existing ones so you are always provided with cutting edge technology. Their top-notch client success representatives offer training, design help, message personalization, program setup, and tailor available services to ensure your practice's unique needs are being met.


The tools and services from Solutionreach will increase your vision practice's revenue, eliminate no-shows, and revolutionize your office efficiency. All vision practices that use Solutionreach automatically receive a custom edition of the platform that includes complimentary beautiful educational videos from Eyemaginations. These videos are easy to insert from your dashboard into your patient outreach to educate your patients. Every single tool and service we offer is always included and the benefits are always significant for your patients and practice. Learn more about the many features of Solutionreach.

How It Works

Solutionreach and My Vision Express integrate so your patient contact information from My Vision Express is easily usable with the tools available in the Solutionreach platform. The systems seamlessly sync together, with only a set-up fee required in order to use Solutionreach with My Vision Express. Solutionreach is committed to maintaining the highest standards of integrity and confidentiality. Solutionreach follows detailed policies required under the Health Insurance Portability and Accountability Act (HIPAA), so you can feel confident that your data safe is and compliant with HIPAA laws.


Solutionreach seamlessly integrates with My Vision Express with only a basic set-up fee. To use Solutionreach, you simply pay a monthly service fee that has a price for life guarantee. The Solutionreach platform is always growing, but your price never will.

Website: | Email: | Toll-Free: 1-866-605-6867, Option 2


Telecare, from Karlsrüd Contact Center Solutions, is a simple "boutique" contact center service for support, created for the optical industry. Telecare makes reminder, recall, and re-activation calls to your patients. Telecare seamlessly makes those calls on the behalf of your practice and schedules directly into the practice management software of My Vision Express.

In addition to outbound calls, Telecare is also able to take calls and cover your telephones when your practice needs it the most.

By taking just three minutes a day (per patient) longer to complete tests, procedures, documents, or engage in conversation can amount to 90 minutes of "lost" staff time per day. All told, that is one full time person by month's end. Telecare is structured and built to make or take those calls and to be there when your practice needs them and to be turned off when you don't. It's really that simple.

Website: | Online Contact Form: | Toll-Free: 1-877-704-1627



WebSystem3® from CooperVision® is an online patient communications service that delivers automatic recalls, appointment scheduling, reminders, confirmations, surveys and thank-you letters, along with any other customized message you would like to send out to your patients. It also includes social media and online review tools.

WebSystem3 Features

WebSystem3 helps eye care practices:

  • Fill appointment books. With easy online scheduling, automatic appointment reminders, patient recalls, and loyalty marketing tools that help drive referrals through social media and online reviews, WebSystem3 reduces no-shows and helps keep your practice full.
  • Save staff time. Automatic communications and online appointment requests boost the productivity of your staff.
  • Boost profits. In addition to keeping your appointment book filled, WebSystem3 makes it easy to cross-sell eyewear and other profit-generators, encourage patient referrals, and increase patient loyalty.

How It Works

Fully integrated with My Vision Express, all appointments booked through the Calendar module are synchronized with WebSystem3, saving your office staff time by avoiding double entry of data. Using the information in My Vision Express, WebSystem3 lets you automatically send the right message at the right time to each of your patients.


The WebSystem3 interface seamlessly integrates with My Vision Express with a basic set-up fee.

If you are a doctor who orders contact lenses from CooperVision, you qualify for a rebate program that can pay for some or all of your monthly WebSystem3 subscription.

Website: | Email: | Toll-Free: 1-866-575-3937