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Integrated Contact Lens Management System Increases Practice Productivity

Integrated Contact Lens Management System Increases Practice Productivity

As Pacific Eye Surgeons, a comprehensive eyecare provider on the Central Coast of California, added locations, optometric services and dispensaries over a 10-year period, internal communication between business systems grew increasingly complex, said Amie L. DuMong, ABOC, business development/marketing and optical manager for the practice.

“We accumulated more software as we expanded. Soon, we had different systems for electronic health records, scheduling, and billing; then along came optical with its own needs,” she said. The practice made several futile attempts to install optical software that would communicate with their other practice management systems and simultaneously track their retail business. One unsuccessful installation took optical offline for almost nine months, according to DuMong. Finally, after a painful period of trial and error, DuMong brought in My Vision Express to manage the optical department.

As practice productivity and internal system communication improved with the My Vision Express deployment, DuMong continued looking for other areas to increase office efficiency while enhancing the patient experience. She would find her next opportunity in the way Pacific Eye managed its growing contact lens business.

System Integration Saves Time and Enhances Patient Experience

DuMong first saw the CLX contact lens ordering, management and patient marketing system at Vision Expo West in the fall of 2014 and quickly recognized the value of integration with My Vision Express. “When the representatives showed me that we could have a contact lens database imported into our system, which meant that we didn’t need to enter all the variations of all the contact lenses ourselves, I realized that this feature alone would save us hours, maybe even days, of work,” said DuMong. She soon discovered there was even more to be gained.

Ordering contacts with most practice management systems can be a tedious process with ample opportunity for error. For example, opticians using My Vision Express needed to click between the software and a distributors’ ordering site, place the order, obtain a reference number, click back into My Vision Express and record the order number in two places.

“With CLX integration, our opticians now go into My Vision Express, enter the order screen, and with a click of a button, have the ability to drop-ship the order to the practice, the patient’s home address or a custom address. Our system now interfaces with the distributor’s website, so it’s all seamless,” DuMong said. “The whole process is done in a matter of seconds. The reference and tracking numbers are right there, and we know when the lenses will arrive.”

CLX System and My Vision Express

Saving Time While Improving Accuracy

DuMong was careful about selecting a team leader, adaptable to new ideas, who would train opticians on the new ordering process. “To successfully bring a new technology and procedure to multiple locations and opticians, it has to be easy and non-threatening, or you risk low buy-in during implementation.”

The first four opticians trained noticed a difference immediately and began to quantify the time savings. The CLX system routinely eliminated four steps and 15 to 20 clicks per order. In total, it reduced the optician time by saving an average of 10 minutes per contact lens order. DuMong said, “When we added CLX, the opticians embraced the change. The team leader called to tell me how thrilled she was that I had made their jobs easier. I was thrilled that the time saved could be better spent enhancing the patient experience.”

After the initial testing went so well, Pacific Eye implemented CLX system ordering in all their optical locations. They soon realized an added bonus to the increased efficiency. “Because our old ordering process was tedious and required multiple steps, busy opticians would occasionally go to one site and order the lenses, then get distracted, called away, or just forget to put it in the other system,” said DuMong.

“Some days contact lenses would arrive in the office, and we couldn’t track the order. On a few occasions we actually dispensed orders to patients without collecting fees and lost revenue simply because of a cumbersome system.”

To prevent lost revenue, DuMong said she would sometimes spend hours comparing statements. “Did the patient get billed? Did the practice account for cost and revenue? I’d have to reconcile revenue reports, patient records and distributor invoices accounting for thousands of dollars of business, just to make sure orders were processed correctly and we remained profitable.

“It could take me two or three hours to process a single vendor statement. Now we don’t have those errors. It’s saving me a lot of time, and we’re getting the revenue right up front.”

Detailed Reporting Helps Profitability

DuMong said CLX not only minimizes human error, but it also provides detailed reports to help her make critical decisions about inventory and marketing. “I have immediate, real time access to the contact lens fitting behavior of each one of our locations, doctors and opticians. That kind of data was never readily available before CLX and is important when a rep is trying to tell me what to stock, and where.

“Optical is a very different business from the medical origins of this practice. The doctors buy equipment that is used over and over and depreciates. In optical, we’re a buy-to-sell business. We spend a lot of money in inventory and then have to resell the product to make a profit. If we can’t make smart decisions quickly, we won’t be profitable.”

Comparative pricing reports, another CLX feature, can also help a practice maintain a competitive edge. “These reports alert me to changes in rebates, UPP prices and online competition so we can maintain profitability and provide patient value.” As DuMong said, “CLX does a lot more for me than make ordering easier.”

Vision Monday
BUSINESS
dba: Optical Operations

Wednesday, November 11, 2015 12:22 AM

My Vision Express Named To The South Florida Business Journal’s Top 50 Fastest Growing Companies

My Vision Express again recognized by the business community.

WESTON, FL, August 17, 2015 — My Vision Express®, the leading practice management and electronic health record (EHR) software for eye care professionals, has been named to the South Florida Business Journals’ Top 50 Fastest Growing Companies list for the third consecutive year.

The Business Journals place strict thresholds on qualifications for the Fastest Growing Companies list to wean out anomalies and startups that may just be a flash in the pan. To qualify for this list, all companies must be headquartered in their respective list region and maintain growth across three consecutive years.

Additionally, this year's list will be in a new format: companies with more than $25 million in annual revenue and companies with less than $25 million in annual revenue. This marks the third straight year that My Vision Express has made the list.

My Vision Express received an additional honor from The Business Journals with inclusion as a South Florida Business Journals' 2015 Technology Awards recipient.

The Business Journals

The Business Journals are the premier media solutions platform for companies strategically targeting business decision makers. They deliver a total business audience of over 10 million people via their 42 websites, 64 publications, and over 700 annual industry leading events. Their media products provide comprehensive coverage of business news from a local, regional and national perspective. They have more people, publications and websites covering our nation’s business than any other business media organization.

The Business Journals are a division of American City Business Journals.

About American City Business Journals

American City metropolitan business newspapers reach 4 million readers each week with exclusive, in-depth coverage of their business communities. The loyalty of these readers testifies to American City's commitment to top-quality journalism, unsurpassed service for advertisers and readers, and active business community involvement.

In addition to its business newspapers, American City operates Sporting News, Street & Smith's Sports Group, which publishes motorsports periodicals, SportsBusiness Journal, Sports Business Daily, and five sports annuals. American City is the nation's leading publisher of NASCAR publications which include NASCAR Illustrated and SceneDaily.com.

American City also publishes specialty publications, which include a high-tech business newspaper, a law journal, and Hemmings Motor News, the "bible" of the collector-car hobby.

American City is a unit of Advance Publications Inc., which also operates Conde Nast Magazines, Parade magazine, Fairchild Publications, the Golf Digest companies, Newhouse Newspapers and cable television interests.

The President and CEO of American City is Whitney Shaw.

About My Vision Express®

The My Vision Express practice management and certified electronic health record (EHR) software is a complete system that scales easily from single-office to multi-location eye care practices. Features include an innovative point-of-sale (POS), patient communications, an online patient portal, diagnostic equipment integration, insurance billing, and powerful centralized inventory management. For more information or a free demonstration personalized for your practice, please call us toll-free at 1-877-882-7455, email our sales team at Sales@MyVisionExpress.com, or visit us online at MyVisionExpress.com.

My Vision Express Named To The Inc. 500 | 5000 For Fourth Consecutive Year

My Vision Express is again honored by the Inc. 500 | 5000.

WESTON, FL, August 17, 2015 — My Vision Express®, the leading practice management and electronic health record (EHR) software for eye care professionals, has been named to the prestigious Inc. 500 | 5000 list for the fourth year in a row.

The Inc. 500 | 5000 is an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy — America’s independent entrepreneurs.

This marks the fourth consecutive year that My Vision Express has made the elite list.

Eric Shurenberg, President and Editor in Chief of Inc. magazine, stated,“As an Inc. 5000 honoree, My Vision Express now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft, GoPro, Timberland, Clif Bar, Patagonia, Oracle, and other notable alumni. [My Vision Express] is in good company — which is exactly where [they] belong.”

Methodology

The 2015 Inc. 5000 is ranked according to percentage revenue growth when comparing 2011 to 2014. To qualify, companies must have been founded and generating revenue by March 31, 2011. They had to be U.S.-based, privately held, for profit, and independent — not subsidiaries or divisions of other companies — as of December 31, 2014. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2011 is $100,000; the minimum for 2014 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.'s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/5000.

About Inc. Media

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today's innovative company builders. Winner of the National Magazine Award for General Excellence in both 2014 and 2012. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 13,000,000 today. For more information, visit www.inc.com.

The Inc. 500|5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list of the nation's most successful private companies has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates their remarkable achievements. The event also offers informative workshops, celebrated keynote speakers, and evening functions.

For more information on Inc. and the Inc. 5000 Conference, visit http://www.inc.com/.

About My Vision Express®

The My Vision Express practice management and certified electronic health record (EHR) software is a complete system that scales easily from single-office to multi-location eye care practices. Features include an innovative point-of-sale (POS), patient communications, an online patient portal, diagnostic equipment integration, insurance billing, and powerful centralized inventory management. For more information or a free demonstration personalized for your practice, please call us toll-free at 1-877-882-7455, email our sales team at Sales@MyVisionExpress.com, or visit us online at MyVisionExpress.com.

Countdown to ICD-10

Don't be put off by the upcoming change to ICD-10 — Vision Monday offers ten steps to help your practice get ready for the switch, including a tip from Denise Ramos, our lead on-site trainer and ICD-10 specialist.

Practice makes perfect.

Once you have the payment policies and information on your past claims, you can start reviewing the claims with staff. [Jeff] Grant [an ophthalmic information technology consultant with Healthcare Management and Automation Systems Inc. in Shell, Wyo.] advises having weekly meetings to review actual patient charts and discuss the ICD-9 and the equivalent ICD-10 codes. Having tools handy such as an ICD-10 coding book and an ICD-10 smartphone app will make the process go smoother.

denise-ramos-vision-monday-icd-10

Using a “cheat sheet of common ICD-9 codes to ICD-10 codes” can help, suggested Denise Ramos of EHR software company My Vision Express. “Providers have memorized their ICD-9 codes over their years of practice. Familiarity with these new codes will decrease the amount of time searching for a code and increase the focus on the patient.”

How to Connect Your Frames Data IDA Subscription with My Vision Express

How to Connect Your Frames Data IDA Subscription with My Vision Express

My Vision Express and Frames Data®

[...]My Vision Express has integrated with our most advanced subscription product, Frames Data IDA . With your IDA subscription, you can add comprehensive frame information directly into your practice management software over the web. No disc to load!

All you need to do is enter your Frames Data IDA username into My Vision Express. [...]

With your Frames Data IDA subscription entered into your software, you can now import frames from manufacturers and collections that you carry directly into My Vision Express.

Introducing Patient Communications from My Vision Express

Lower practice costs and increase revenues using email, voice, and text messages.

WESTON, FLORIDA, JANUARY 22, 2015 — My Vision Express®, a leading practice management and electronic health record (EHR) software, announced a streamlined, integrated solution for patient engagement. My Vision Express gives eye care professionals and optical practices the ability to keep patients informed, streamline practice workflow, and increase revenue by reducing the number of no shows using Patient Communications, a fully integrated marketing and communications module built into the My Vision Express software solution.

With Patient Communications, optometric, ophthalmic, and optical practices are able to reach out to their patients via email, automated voice calls (telephone), and via SMS/text message. This enables eye care professionals to send out:

  • Advance reminders for appointments, reducing no shows and increasing revenue.
  • Appointment confirmations allowing patients to confirm or cancel their appointments via email, voice, or two-way SMS/text message.
  • Automated recalls reminding patients that they are due for an appointment.
  • Notifications that eyewear orders are ready for pickup.

About Insight Software® | My Vision Express®

The My Vision Express practice management and certified electronic health record (EHR) software is a complete system that scales easily from single-office to multi-location eye care practices. Features include an innovative point-of-sale (POS), patient communications, an online patient portal, diagnostic equipment integration, insurance billing, and powerful centralized inventory management. For more information or a free demonstration personalized for your practice, please call us toll-free at 1-877-882-7455, email our sales team at Sales@MyVisionExpress.com, or visit us online at MyVisionExpress.com.

Additional Notes

  • My Vision Express is in use by over 12,000 eye care professionals and optical practices around the world.
  • My Vision Express is fully HIPAA compliant, and is an ONC Certified HIT 2014 Edition Complete EHR. My Vision Express provides a crosswalk from ICD-9 to ICD-10.
  • My Vision Express is the first optometry/ophthalmology EHR with Complete Stage 2 Certification for Meaningful Use.
  • My Vision Express is developed by Insight Software, a three-time consecutive Inc. 500|5000 honoree.
  • Insight Software has appeared three consecutive times on the South Florida Business Journals' Florida Fast 100 list, two consecutive years on the publication's Top 50 Fastest Growing Companies list, and was a South Florida Business Journals' 2014 Fast Tech Awards recipient.

CLX System and My Vision Express Announce Integration Upgrades

ST. LOUIS, MO, JANUARY 16, 2015 — CLX, a contact lens ordering and management system, and My Vision Express (MVE), a practice management and electronic health record (EHR) system, have integrated system upgrades that leverage cloud-based technology to help eye care professionals (ECPs) streamline contact lens ordering, tracking, and marketing, from any computer in the practice.

“Our long-standing partnership with CLX adds additional value to an already robust suite of features and services,” said Vipul Katyal, founder, president and CEO of My Vision Express. “Our new upgrades, combined with CLX 2.0 integration, allow MVE clients access to their practice management system from any machine, and an ability to seamlessly order contact lenses at the click of a button.”

“This integration not only simplifies ordering for MVE users, but also grants them access to the powerful reporting and marketing features of CLX 2.0,” says Jeremy Bono, CLX product manager. “These features include the Price Check Report, an updated “on-line” competitive pricing comparison to help users improve profitability; the Contact Lens Recall Report, a tool ECPs use to easily identify and contact patients due for lens reorders or re-examinations; and, numerous additional reports that can detail annual supplies sold, and most profitable modalities. Best of all, fitting metrics can be broken down by doctor, office and staff member, making the integrated features with MVE ideal for large or multi-office practices.”

About the CLX System

CLX System is a cloud-based management platform specifically designed to improve the efficiency and accuracy of contact lens administration as well as to provide valuable data and robust metrics reporting. The CLX System has remained the industry-leading contact lens management portal since its development in 2005. To learn more, please visit www.CLXsystem.com.

For more information, please contact CLX Product Manager Jeremy Bono at jeremy.bono@optiport.com or (314) 743-0781 x2339.

Insight Software Makes Florida Fast 100 List For Third Consecutive Year

WESTON, FL, SEPTEMBER 19, 2014 — With a ranking among Inc.’s Top 500 | 5000 privately held companies in the America, it should come as no surprise that Insight Software, LLC also makes it to The Business Journals’ ‘Florida Fast 100’ list for the third consecutive year, coming in at number 91 in 2014 with over 90 percent revenue growth between 2011 and 2013.

The Business Journals serves as a media solutions platform for business decision makers, delivering to a total audience of over 10 million people throughout different markets in the United States. For the Florida Fast 100, research directors in four Florida markets – comprised of South Florida, Tampa Bay, Orlando, and Jacksonville – compiled data to find the fastest growing privately held companies by revenue growth.

Insight Software designs software exclusively for the eye care industry. Its flagship product, My Vision Express, is a fully certified system for practice management and electronic health records that helps optometrists, ophthalmologists, and opticians improve and optimize their workflow in all areas.

My Vision Express is used all across the world by over 12,000 eye care professionals and has been translated into more than four languages. It is a software that offers ease of use, innovation, quality, and affordability.

Vipul Katyal, a developer, founded Insight Software and started developing My Vision Express in 2004, in an effort to help a friend which ended up becoming a lifetime passion. When asked about his success in an interview for one of The Business Journals’ subsidiaries, The South Florida Business Journal, he states, “It’s our people. Our team consists of top tier talent in the IT and optical industries. Together they combine their talents to create the most innovative software features and provide the highest quality services."

As far as his plans for the future? Vipul says, “We’ve only just begun. Our focus right now is to be better tomorrow than we are today. We must concentrate on providing solutions for the challenges eye care providers are currently facing, enabling them to achieve success.”

Insight Software On Inc. 500|5000 List of Fastest Growing Private Companies

WESTON, FL, AUGUST 21, 2014 — Insight Software, LLC returns to Inc. magazine's 'Top 500 | 5000 List' of fastest growing private companies in America for the third consecutive year, posting a three-year revenue growth of 170 percent.

Inc. magazine has been the premier print publication for entrepreneurs and business owners for over 30 years and began publishing its list of fastest growing private companies in America in 1982, and after ten-years of existence, Insight Software finds itself, once again, alongside such companies as Microsoft®, Under Armour®, and Pandora®.

Insight Software designs software exclusively for the eye care industry. Their flagship product, My Vision Express, is a fully certified system for practice management and electronic health records that helps optometrists, ophthalmologists, and opticians improve and optimize practice workflow in all areas.

My Vision Express is used all across the world by over 12,000 eye care professionals and has been translated into more than four languages. It is a software that offers ease of use, innovation, quality, and affordability.

Insight Software was founded in 2004 by Vipul Katyal, a developer, whose desire to help a friend turned into a lifetime passion. When asked about his success, he states, “It’s our people. Our team consists of top tier talent in the IT and optical industries. Together they combine their talents to create the most innovative software features and provide the highest quality services.”

As far as his plans for the future? Vipul says, “We’ve only just begun. Our focus right now is to be better tomorrow than we are today. We must concentrate on providing solutions for the challenges eye care providers are currently facing, enabling them to achieve success.”

My Vision Express Announces Interface With Optos Retinal Imaging Devices

WESTON, FLORIDA, JULY 15, 2014 — My Vision Express has formed a strategic relationship that will allow users of its electronic health records to seamlessly integrate with the Optos® Ultra-Widefield (UWF) Imaging line of products. The UWF models that are compatible with My Vision Express are the 200Dx, 200MA, 200Tx, Daytona, P200 and P200C, produced by the Scotland-based imaging company.

The interface provides the ability to link retinal and fundus photos to an exam record in My Vision Express once the images are captured. This allows the user to view images in a patient's record when it is accessed in the Patient Profile screen, enabling the practitioner to view the image while examining the patient. The image is stored and can be viewed in subsequent exam encounters to track retinal changes.

Optos is a leading provider of devices for diagnosing and treating diseases and conditions presenting in the retina of the eye. The ultra-widefield scanning laser technology featured in their retinal imaging devices aids practitioners' efforts in diagnosing and monitoring ocular pathology which preliminary presents in the periphery, and may otherwise go undetected using traditional examination methods and equipment.

The My Vision Express interface with Optos is compatible with both the cloud and in-office server editions of the software. Optos is one of the nearly 200 diagnostic medical devices that have interfacing compatibility with My Vision Express. View a list of all devices compatible with My Vision Express at our website.

About Optos®

Optos was founded and incorporated in 1992 by Douglas Anderson after his then five-year-old son went blind in one eye when a retinal detachment was detected too late. Although his son was having regular eye exams, routine exams were uncomfortable, especially for a child, which made it impossible for the doctor to conduct a complete exam and view the entire retina. Anderson set out to commercialize a patient-friendly retinal image product that encompassed a digital widefield image of the retina in a single capture.

Optos has the vision to be the retina company and aims to be recognized as a leading provider of devices and solutions to eyecare professionals for improved patient care. Optos' core devices produce ultra widefield, high resolution digital images (optomaps) of approximately 82 percent of the retina, something no other device is capable of doing in any one image. To learn more about our range of imaging devices, visit www.optos.com. The North American headquarters for Optos is located in Marlborough, Massachusetts. Call 1-800-854-3039 or send an email to usinfo@optos.com for inquires.