My Vision Express is dedicated to making your transition from you current system as smooth and as pain free as possible. Depending on your current electronic situation, My Vision Express offers additional services to help ease the transition to our software.
Talented and experienced professionals are at your disposal to help you realize the full potential of My Vision Express. This knowledgeable team – which includes opticians, optometric technicians and former practice managers – facilitates the integration of technology through every phase of its adoption in your practice. You can always count on superior service from My Vision Express.
- Support: Consistently rated as excellent by most customers surveyed, US-based representatives will provide you with tiered support through phone, email and live chat. If a problem comes up, they can connect to your computer through the Internet to help you fix it.
- Implementation: Ease the process of setting up the software with the help of its implementation specialists. They verify that you successfully create your inventories, add insurance plans and create doctor schedules – among other crucial tasks required to go live with the program.
- Training: Education is key to be able to use the system to meet your needs. Several resources are available to help you learn the software; including instructor-led, web-based or on-site training; video tutorials; and knowledgebase. Training is the best investment to help you realize maximum productivity.
- Data Conversion: Transition from your old system in a fast and economical way. Identify what data you need migrated and it will be brought into your My Vision Express database. Most systems can be migrated – including those that are DOS, Linux, Mac and Windows based.
We offer data migration services from older systems, as well as complete support/maintenance and training for our software, and our newest service – the My Vision Express Cloud.