Our customer service representatives will provide you with tiered support via telephone, email, live online chat, and interactive sessions. For more intensive, advanced support, they can even connect to your computer via the Internet to walk you through the issue and find a fix for it.
For self-guided learning and do-it-yourself troubleshooting, our Support Team has created the My Vision Express Support Central portal, filled with a wealth of tools to help you setup and use My Vision Express.
- Video Tutorials. We have a library of hundreds of videos, both on Support Central and on our YouTube channel, showing how you can perform daily tasks and demonstrating a variety of functions within My Vision Express.
- Knowledgebase. Our online knowledge database filled with how-to guides, articles, instructions, and tips and tricks that show you, step-by-step, the ways you can optimize My Vision Express for your practice.
- User Forum. Our user forum and message board is where you can meet other users and share your experiences, tips and tricks, challenges, and questions or concerns regarding the software.
- Meaningful Use Resource Center. An online section of the My Vision Express Support Central portal dedicated to helping you meet the Office of the National Coordinator for Health IT and Center for Medicare and Medicaid Services attestation of Meaningful Use requirements using My Vision Express.
- Help File. Our embedded, context-sensitive help file can be accessed from My Vision Express by clicking on the Help menu option or by simply clicking the [F1] key on your keyboard
- Email Alerts. Sign up for our mailing list to receive email alerts, compliance notes, deadline reminders, webinar invites, event dates, video tips and tutorials, and more.
- Online Ticketing. Submit a trouble ticket / send a message to our Support Team with your questions or suggestions for My Vision Express.
- Remote Support. Start a remote session and have a Support Team member log on to your system to provide assistance.
- Live Chat. Connect to our Support Team for instant answers to your questions or comments.
- Release Notes. Receive details on iterative and full releases and updates to the My Vision Express software.
- Download. Download and install the latest version of My Vision Express.