Consistently rated as excellent by most customers surveyed, our US-based representatives will provide you with tiered support through phone, email and live chat. If a problem arises, they can connect to your computer through the internet to help you fix it.
Our Support Team has created My Vision Express Support Central – filled with a wealth of tools to help you setup and use My Vision Express.
- Video Tutorials – Watch videos to learn how to perform certain function in My Vision Express
- Knowledgebase – An online database filled with How-to Guides, Installation Instructions, and Tips & Tricks that show you step-by-step how to perform many functions
- Meaningful Use Resource Center – An online section of My Vision Express Support Central dedicated to helping you meet the Meaningful Use requirements with My Vision Express
- Help File – Embedded Context-Sensitive Help file can be accessed from My Vision Express by clicking on Help menu option or by simply clicking the F1 key on yourkeyboard
- News – Find out what’s new at My Vision Express
- Submit and track Tickets – Send a message to our Support Team with your questions or suggestions
- Remote Support – Start a remote session and have a Support Team member log in to your system to provide assistance
- Live Chat – Connect to our Support Team to instantly message your question or comment
- Release Notes – Get the details on software updates
- Cloud Status Indicator – Check the status of the My Vision Express Cloud and view notices about scheduled maintenance
- Download – Download and install the latest version of My Vision Express
Standard Support Hours: Mon-Fri 8:30AM – 7:00PM EDT
Evening and weekend support also available. See Subscription Service Agreement for details.
Want to visit My Vision Express Support Central? Register today to access these amazing resources. Click here to get started.