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Have questions about the support options available for My Vision Express? You can call us toll-free at 1-844-450-HELP (4357) . You can also submit your questions about My Vision Express online or via email at

Standard Support Hours

After Hours Support

Computer Requirements

Learn more about the minimal computing requirements for running the My Vision Express practice management and electronic health records (EHR) software. If you have additional questions regarding the technology needed to use My Vision Express, call us at 1-877-882-7455 .

Computer Requirements Single Computer (Server) Client Computer Cloud / Web Hosted
Computer/Processor Intel® Pentium® III compatible processor or higher.
Minimum: 600 MHz
Recommended: 1 GHz or higher.
Windows® Certified. 233 MHz or higher for Windows Vista™ or higher.
Memory (RAM) Minimum: 2 GB.
Recommended: 3 GB or more.
512 MB RAM
Monitor Resolution 17" (22" recommended). Minimum Resolution for EMR: 1280x768.
Hard Disk Available 10 GB 500 MB
Operating System Windows 7, Windows Vista™, Windows for Tablet PC, Windows Server 2003, Windows Server 2008 Windows 7, Windows Vista, Windows for Tablet PC, Windows Server 2003, Windows Server 2008, Mac® iOS™, Android™
Bandwidth (Internet) Speed — — Minimum 1.0 MB Recommended 1.5 MB+
Software Acrobat® Reader® for My Vision Express user guides and training manuals, Microsoft® Word for the Letters and Labels module (optional). Software ships with Microsoft SQL Server® Express 2008 R2 Edition which is limited to 10 GB of data. A database exceeding this limit will need to be upgraded to one of the following SQL Server Editions: Workgroup, Standard, or Enterprise. Windows PowerShell® for Windows Server 2003 (R2 and SP2).
Backup Media Any removable storage media: for example, memory key, CD-RW (Compact Disc-ReWritable), Universal Serial Bus (USB) flash drive, or external solid-state drive (SSD) or hard disk drive (HDD).

Support Services

Support Services

Our customer service representatives will provide you with tiered support via telephone, email, live online chat, and interactive sessions. For more intensive, advanced support, they can even connect to your computer via the Internet to walk you through the issue and find a fix for it.

For self-guided learning and do-it-yourself troubleshooting, our Support Team has created the My Vision Express Support Central portal, filled with a wealth of tools to help you setup and use My Vision Express.


Standard Support Hours

After Hours Support

Note: Please see the My Vision Express Subscription Service Agreement for more details.

Register now for full access to My Vision Express Support Central.


Software Comparison Checklist

You're looking for a new practice management or electronic health records (EHR) software for your practice. We understand that as a business owner you're considering other software solutions to find out which one is the best fit for your optometric or ophthalmic practice or optical retail.

There are several factors used to determine which software is the best for your practice. First is identifying what processes are critical for your business. Second is how each software system manages these functions. Third is the ease of use, among other considerations like inventory management, streamlined exams, the ability to quickly process sales, robust reporting across all aspects of your business, and more.

To help you with this decision, we've put together a software features checklist for you to use. Easily keep track of important features and learn whether or not each vendor implements them.

We're confident that My Vision Express will make your practice thrive. How do other vendors measure up? See the difference.

Newsletter and Email Alerts

Newsletter and Email Alerts

Stay connected and receive Insights, our newsletter containing the latest updates on the My Vision Express practice management and electronic health records (EHR) software in addition to compliance and tax benefits news, special offers on My Vision Express, and email alerts to our customers.

We also offer information on our free online webinars, annual workshops, user group meetings, as well as details on industry conferences and events we attend around the United States and abroad.

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