"I want to thank My Vision Express Technical Support Staff Brian Samuelson for all his patience and time in helping me out with my files when I needed it most. Brian was incredible in saving my patients files and transferring everything into a new system that I am now using. It feels so great to know that the support staffs are so dedicated with their jobs and are always there to help you. I highly recommend this optical program to anyone who needs one. More power to all of you at MVE."– Myra Hassaram Nichani

"We have actually had this program for a relatively short time, and are still working out the bugs, so support has been extremely helpful in getting us up to speed in a timely fashion. Brian has been the person who has answered our problems time and time again, and he never seems to be upset about relatively simple problems and questions, is always willing to assist in whatever needs to be done, and is extremely pleasant and easy to work with. It is frustrating enough when you are so new to a program that you are just hunting around to try and find the solutions to your own questions without having to call support all the time, but when you actually do and get a person like Brian, it is an extremely pleasant experience, to say the least. He goes WAY above and beyond to help out and offers suggestions on what to do next, etc. He is knowledgeable, personable, very pleasant and easy going. It just makes the whole experience positive and definitely not stressful. Thank you very much, Brian! Keep up the excellent work."– William E. Sleight, O.D.

"Customer Service does exist for software!

I have been a client of My Vision Express for over 2 years and overall the service has been very good. Today it was excellent; they have an on-line forum for users and I sent in a bug that occurred with the new software update.
I received a phone call from Hanshi and he went in my system via the internet and saw what I was explaining; this did not happen on his system. After a few hours in my database, he solved a problem we had been living with for over 6 months. We also reviewed a few other items that could be modified for my stores and the good of all users in the future.
I just wanted to send a positive message on service; it is very rare to have expectations exceeded and today it occurred with Hanshi at My Vision Express.
The software is very complete and we run 3 locations off a server with great speed. The system is very stable and we have never had to use our daily backup; but we do it anyway."– Craig Chasnov Eyetopian

"My Vision Express is on the way to be the best Optometric software package on the market. When well written software is supported by a team of dedicated programmers and support staff, that not only listen but respond to users suggested enhancements, the only way is up. Its ease of use, vast capabilities, and ever expanding enhancements, put My Vision Express in a class all it's own. My Vision Express is not only one of the best Optometric office programs available, its cost also makes it one the best values on the market today. "– Dr. Steven Wigdor

"My Vision Express has been a great fit for our optometric office. The support team has always been helpful and polite on the phone, plus they are open to new suggestions that can be included in the updates. We are especially pleased with the ease of billing insurance claims with this program and how quickly one can retrieve old claims when comparing the information with EOBs. In the near future we hope to utilize the program even more by using the system in a paperless manner. "– Dr. Noelle Gehm

"Just a quick note telling you how great your software (and customer service) is. We were using previous software since 1996 in a very busy optical store. I didn’t know how we could switch over to the new software easily. You all made it effortless. Thank You!”– Noah Schriber

"I’ve been utilizing My Vision Express Practice Management software for two years now and it has been very helpful. Being an Optician, I lease office space to Doctors of Optometry and it has been great for electronic billing and giving our patients a professional statement that shows them the value of the services and products that they have received while simultaneously marketing our business. Reports are outstanding and scalability of the software would give you no reason to need anything else. Customer support has been outstanding, a quality that is difficult to find in today’s market. "– Joseph Sylvestre, Optician

"One of the best software programs I’ve ever used if not the best. Not only is it inexpensive but the support we receive is exemplary. I recommend this software to everyone interested in the field."– Theresa Bush

"The support staff is friendly and very responsive to our questions, and it is the best service we have received so far from a software vendor. The willingness to apply new features to this product to make it more adaptable to our practice is something we appreciate very much. My Vision Express is an affordable product with free upgrades, and the staff at is always looking for ways to improve the product." – Debbie White,  Office Manager

"My Vision Express Optical software is the rare computer software package that delivers what it promises. The software is cleverly designed, completely functional and flexible. But the most impressive aspect of the software is the support. Not only can you instantly get questions answered, but suggested improvements can often be incorporated in subsequent updates to the program. The software is updated several times each year and these updates are included in the support agreement. Yearly support, like the program itself, is priced fairly. It is also impressive that, unlike other programs, the program will not stop working if you do not purchase support. Bottom line: great program, better support and a fair price. Microsoft could certainly learn a thing or two from the My Vision Express team!" – William Zambrano M.D.   

"I think the software team behind My Vision Express is the most attentive group of people I have ever dealt with. They respond to the issues promptly and encourage suggestions from their users to improve the quality of the product. They are a pleasure to work with. Considering the other alternatives on the market, this software is certainly a value of choice. I like the fact that they want to make this the best software for our profession and strive to make it better and better each day." - Howard J Kass O.D. 

"I have never had software that was this easy to use and so people friendly, there are no complications, minor if any glitches and the updates are always found easily on the website. The support that I get from My Vision Express is probably the best and the technicians will go above and beyond to find a solution to my problems. I wouldn't have asked for a better software!"  – Dr. Rick Myers O.D

"Before I relocated my practice I wasn't even computerized! My Vision Express made a seemingly overwhelming task quite manageable by being easy to install and quick to set up. It was also very reasonably priced for all of the features being offered. After looking at several vendors of optometric management software, My Vision Express seemed to present the information in an easy to read format. Another real bonus is that the demo software was actually a fully-functional copy of the software and not a trimmed down version. Additionally, the detailed instructions for setup were very clear and easy to understand. It was also nice to see the cost of the software presented up-front on the web site, avoiding the need of tiresome price negotiating. The features we enjoy the most are the ease of linking patient information to the CMS insurance form screen and most recently, the ability to view patient insurance information on the scheduling screen. Because my staff and I have very limited computer skills, we depended heavily on the My Vision Express technical support team. The knowledge and patience they have shown has made the transition from paper to electronic record keeping a very manageable task. With all the stresses of a growing practice, the My Vision Express software and support team easily provides me with the tools I need in today’s competitive market" – Barbara J. Fluder, O.D.   

"ROI's client - The Eye Boutique & Doctor's Eye Clinic, Inc. - used to have one of Optimeyes MBA's largest databases (if not the largest). After researching many products, we (the client and ROI) chose to establish a relationship with My Vision Express. I cannot express enough the hard work that went into making this a success for this client. Vipul and Marlene did a stellar job including working with a major project plan, providing onsite support and training, and developing upgrades on-the-fly to make the system operational." - David Reynolds ROI 

"I regret not having purchased My Vision Express software sooner. I could have avoided so many headaches/frustration, wasted time and money. The previous software package I purchased was full of promises; but did not deliver. After much research, I chose My Vision Express because they have integrity, and phenomenal customer service. To begin with, the transition from my previous practice management software to My Vision Express was flawless. The technical support is excellent, very courteous, and well worth the price. This is a very powerful software package. It outperforms practice management softwares out there AND at a very reasonable cost. My Vision Express is by far the best investment I have ever made for my practice. I recommend it highly. " - Guadalupe A. Flores, O.D. 

"I would highly recommend My Vision Express. You will be very thankful if you also purchase the support package. As we all know, with computers, things just happen. When we had a critical issue arise after an upgrade, the technical team handled it quickly and efficiently. Instead of losing all our data, they were able to formulate a plan to rescue the data. The costs that would have been incurred with having to re-enter everything would have been far more than the cost of the support package. Don't cut corners on this service. It is well worth it." - Shirley Keesling 

"After trying and working on many different Optical Software's, I have discovered that My Vision Express is the BEST software on the market. No other software out on the market can provide so many useful features for the right price. My Vision express includes the combination of all the necessary tools and support for any Optical, or Doctor's Office. Not only My Vision Express provides the help in my practice, but it also provides the astonishing customer support that any client would want. I have been in the optometric business for over 10 years and My Vision Express support team has given me the BEST customer service out of all the companies I have ever worked with. It has been the greatest investment I have made in the past 10 years. I am very glad that I have purchased My Vision Express, my office work is so much easier now, no hassle at all, and my software does all the work for me. Keep up the good work guys." - Tom Biber 

"We opened our new optical practice in 2004. After much research, we decided on purchasing My Vision Express based on the capability of the software and its reasonable cost in relation to comparable programs. The decision to purchase My Vision Express has turned out to be one of our best business decisions and we would like to thank you. The software is extremely user friendly and does everything we need as a full service optical. Furthermore, your customer service is exceptional. We highly recommend My Vision Express for a start-up optical or for an existing practice looking to improve their methodology for maintaining inventory, point-of-sale, patient data, etc." - John J Perillo

Since the upgrade, we have opened a new location where we have started to fit contact lenses and book appointments with our in-house ophthalmologist.

My Vision Express has helped us in all these areas. It also has greatly increased our ability to track lab and supplier expenses. Overall, My Vision Express makes our stores run smoothly and more professionally." - Pier Shu-Lutman

"We have been using My Vision Express in our optical shop for 9 months. It is a powerful, feature rich application. It gives us flexibility in order entry and reporting, and makes inventory management easy. When we have had questions, My Vision Express has responded quickly with answers, and they have solicited ideas for enhancement and implemented those ideas. I would recommend it without hesitation." - Peter Bratton

" I really like My Vision Express because it is very user-friendly. I had never used a program like this, although I had used other indexing programs. It's really pretty self explanatory but you can always consult the manual/help provided. Tech support is very helpful and done in a way that can easily be understood.

Its best features are its user-friendliness and respectful tech support." - Gail Slater

"The ease of one screen entry to complete a sale is just great. Saves time moving from one screen to another screen just to complete the sale. Time saved is money saved. I have not seen any product out there with the ability to bundle or unbundled the receipt as needed, again a great tool in the retail process. The messaging system within the software is an added bonus." - Madeleine Capino

"I evaluated several products in search of something to help us bring more order and efficiency to our patient and inventory management, and I chose My Vision Express Why? Three reasons. First, it offers a lot of bang for the buck. Second, the ability to add orders quickly and strong integration with inventory and other modules was key. Third, it is easy to install, easy to use and I can configure it on the fly. I recommend it without hesitation." - Joe Mok