If your claims are not being picked up by Gateway EDI (or any
other insurance clearinghouse) after upgrading to the latest
build, please note that the claims file (claims.txt or
ansi837.txt) is not being saved on the root (c:\) directory.
Instead, it is being saved on the user's temporary folder. To
work around this issue, save the claims file on the root (c:\)
directory once it is genearted and opened in Notepad.
For further information, check the folloing topic on our user
forum:
http://myvisionexpress.com/Forum/index.php?topic=716.0
Get
the latest version Today!
You
can get the latest update with many feature enhancements and
improvements by downloading it directly to your computer! No waiting on
the CD in the mail!
If you wish to have the update CD mailed to you, please call us at
(877) 882-7456 and we will be happy to assist you.
Licensed
Users with Expired or No Support Agreement: If your
Maintenance and Support Plan is not current you should not download
this update because it will lock My Vision Express on your system.
If you required this update, you could contact support
to renew your support agreement. If you are not sure when your support
agreement expires, please call (877) 882-7456 to verify if you are
eligible for this update.
Reasons
for Upgrading to Version 8.00:
-
You
can take advantage of the many new features and enhancements on this
release.
-
This
version contains fixes to many problems, including most of those
reported since March 13, 2009 when our last build was published.
Accordingly, we will not be responsible for correcting errors in
older versions for more than sixty days after the new version has been
released. Please make sure you upgrade your system as soon as
possible!
For
more exciting reasons to upgrade, take a
look at our Release Notes for Version 8.00.
Upgrade Instructions::
Click here for step-by-step printable
upgrade instructions with pictures
Before you begin:
Backup your database. My Vision Express is not responsible for any
data loss.
-
Please Read the Release Notes detailing all the changes made to the version that you
currently have. Make sure you agree with all the changes before
proceeding.
-
To upgrade to this
version, you must be running Version 7.00 or higher. If
you are running a previous version, you must upgrade to version 7.00
first. Please download and install version 7.00 from the link below.
Version 7.00 Installation Instructions
& Download Page
Important considerations:
-
Never
rollback to a previous version as this may cause data corruption
To begin the Upgrade:
-
Restart your computer.
-
Close My Vision
Express and any other programs that may be running in the background.
-
Shut down/Disable all
FIREWALL and ANTI-VIRUS utilities on your system.
-
Click  and click
on the Save option. Select a location on your computer hard drive to save the update application file (Approximately 12 MB).
-
Double-click the
downloaded file (update.exe) and follow the instructions on the screen.
-
Repeat steps 1-6
for each client computer
If you have any problems please call our
support department at (877) 882-7456.
|
I think the software team behind My Vision Express is the
most attentive group of people I have ever dealt with. They respond to
the issues promptly and encourage suggestions from their users to
improve the product ...
